Need help? You’re never on your own.
Our Calgary-based team responds quickly — whether it’s setup, troubleshooting, or upgrades. Reach us by chat or email and get back to growing your business.
Choose how you’d like to get help
Chat, email, or schedule a call for complex setups — all routed to the same friendly team.
✉️ Email Support
Quick replies for every plan. We’ll walk you through fixes and updates.
Send Email →📞 Schedule a Call
Business plan customers get priority with a dedicated engineer when needed.
Request a Call →Common questions
Short, friendly answers you can skim. Click to expand.
A. Getting Help
How can I contact RedLeaf if I need help?
You can reach our support team anytime through live chat or email — we’re quick to respond. Contact support.
Who can I contact if I have technical issues?
If something isn’t working right, our technical team will walk you through fixing it. Contact support.
What’s the best way to reach your team?
You can email us directly or message through live chat on our website — both go to the same friendly team. Get in touch.
Do you offer phone support?
We focus on chat and email support to respond faster, but we can arrange a call if needed. Get in touch.
Can I speak directly with someone from your team?
Yes, you can always talk to a real person — we don’t use bots for our own support. Get in touch.
B. Setup & Ongoing Support
Can I get help setting up my chatbot?
Absolutely. We’ll walk you through each step or do the setup for you if you prefer. Contact support.
Do you provide setup guides or documentation?
Yes, we have simple step-by-step guides for every platform and feature. Contact support.
Can I get live help during installation?
Yes, our team can join you via live chat while you install — you’re never left alone. Contact support.
Does RedLeaf offer customer support after setup?
Yes, our support doesn’t stop after installation. We’re here to help with updates and questions anytime. Contact support.
C. Availability & Response
What’s your average response time for support?
Most support requests are answered within a few hours — often much faster during business hours.
Is support available on weekends?
Yes, we monitor messages seven days a week to make sure your chatbot keeps running smoothly.
Is support included in my subscription?
Yes, every plan includes full support — no extra fees for help or guidance. Contact support.
What kind of support do I get with the Business plan?
Business plan customers receive priority help from a dedicated engineer when needed. Contact support.
D. Technical & Account Help
Can RedLeaf help if my chatbot stops responding?
Of course! We’ll check your setup and get it running again quickly. Contact support.
How do I report a bug or error?
If you notice something off, just message our team — we’ll confirm the fix right away. Contact support.
What happens if I lose my login or access?
We’ll securely reset your access and verify ownership so you can get back online fast. Contact support.
E. Feedback & Partnerships
Where do I send feedback or suggestions?
We’d love to hear from you — send your thoughts anytime and we’ll review them personally. Get in touch.
Do you help businesses outside Canada?
Yes, we support clients worldwide — time zones don’t stop us from helping you.
Can I contact RedLeaf for partnership or media questions?
Yes, partnerships and media inquiries are welcome — our team will reply quickly. Get in touch.
Still stuck? Two quick ways to reach us.
Send a message and we’ll jump in — whether it’s setup, customization, or a weird bug that just popped up.