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RedLeaf Chatbot Legal Center
Privacy Policy · Terms of Service · Refund Policy
Privacy Policy
Company: RedLeaf Chatbot
Contact Email: chat@redleafchatbot.ca
1. Introduction
At RedLeaf Chatbot (“we,” “our,” “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, website, and chatbot products.
2. Information We Collect
- Information you provide: Name, email address, payment details, etc.
- Business data: FAQs, keywords, chatbot content provided by clients.
- Automatically collected data: Cookies, device/IP, logs.
- Chat interactions: User questions and responses.
3. How We Use Information
We use data to deliver services, process payments, improve features, and provide support. Data may also be used for security, fraud prevention, and legal compliance.
4. Data Sharing & Disclosure
We do not sell personal information. Limited sharing may occur with service providers, legal authorities, or during a business transfer.
5. Data Storage & Security
Data is securely stored using encryption and hosted on AWS with access restrictions.
6. Your Rights
You may request access, correction, deletion, or export of your data. Marketing opt-out available anytime.
7. Cookies
We use cookies to improve user experience. You may disable cookies via browser settings.
8. International Users
Your data may be stored in Canada with safeguards for international transfers.
9. Policy Updates
We may update this Privacy Policy. Updates will be posted on this page with a new effective date.
10. Contact Us
Email: chat@redleafchatbot.ca
Terms of Service
Company: RedLeaf Chatbot
Contact Email: chat@redleafchatbot.ca
1. Acceptance of Terms
By using our services, you agree to comply with these Terms of Service.
2. Eligibility
You must be at least 18 or authorized to act on behalf of a business.
3. Services Provided
We provide automated chatbot services with features depending on plan type.
4. Accounts & Registration
You must keep account information accurate and credentials secure.
5. Payment & Subscription
All plans are billed in advance. Payments are non-refundable except as required by law.
6. Acceptable Use
No illegal, fraudulent, or abusive use of the Service allowed.
7. Data & Privacy
Use of the Service implies consent to our Privacy Policy.
8. Intellectual Property
We retain ownership of the Service software, branding, and designs.
9. Service Availability
We strive for uptime but cannot guarantee uninterrupted service.
10. Termination
We may terminate accounts for violations. You may cancel at any time.
11. Disclaimers
The Service is provided “as is” with no warranties of fitness or accuracy.
12. Limitation of Liability
Our liability is capped at the amount you paid in the past 12 months.
13. Governing Law
These Terms are governed by the laws of Alberta, Canada.
14. Changes to Terms
We may update these Terms at any time. Continued use = acceptance.
Refund Policy
Company: RedLeaf Chatbot
Contact Email: chat@redleafchatbot.ca
1. Introduction
This policy explains when refunds may be issued for RedLeaf Chatbot services.
2. Subscription Plans & Payments
All subscriptions are billed in advance monthly or yearly. Payments are non-refundable except as noted below.
3. Refund Eligibility
- Technical issues (service unavailable for 48+ hours)
- Duplicate billing
- Refunds required by law
4. Non-Refundable Cases
No refunds for change of mind, underuse, unmet expectations, or account suspension due to violations.
5. Cancellations
You may cancel anytime. Access continues until end of billing cycle, no partial refunds.
6. How to Request a Refund
Email refund requests to chat@redleafchatbot.ca with account details, transaction ID, and reason. Processing time: 7–10 business days.
7. Policy Updates
We may update this Refund Policy. The revised version will be posted here with a new date.